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Please use this identifier to cite or link to this item: http://localhost:8080/xmlui/handle/123456789/1310
Title: The Business Case for Customer Experience: Ignoring Customer Experience Is an Expensive Mistake
Other Titles: Crafting Customer Experience Strategy
Authors: Priya, Pankaj
Issue Date: 12-Oct- 9
Publisher: emerald Publishers
URI: https://doi.org/10.1108/978-1-83909-710-220211009
http://localhost:8080/xmlui/handle/123456789/1310
ISBN: 10.1108/9781839097102
Appears in Collections:Book Chapters

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